Refund policy

Last Updated: 30 May 2025

Cocco’s Coffee values customer satisfaction and aims to deliver high-quality products with care. Please read our Refund & Return Policy carefully before making a purchase.

1. Returns

Due to the perishable nature of coffee products, we do not accept returns for reasons of change of mind or personal preference.

Exceptions:
Returns are only accepted in the following cases:

  • The product is received damaged, defective, or expired
  • The product received is incorrect (not as ordered)
Return Request Process
  • Notify us within 48 hours of delivery via email at info@coccosbeverages.com or phone at +91 88 1800 1812.
  • Provide your order number, a clear description of the issue, and photographs as proof (in case of damage, defect, or wrong product).
  • All return shipping charges must be borne by the customer. The customer is responsible for ensuring the return parcel is securely packed and shipped, and must share the return shipment tracking number with us.
  • Cocco’s Coffee is not responsible for any loss or damage to the returned product during transit.

Returns will not be accepted if:

  • The request is made after 48 hours of delivery.
  • The product has been opened, used, or altered.
  • The return is due to reasons other than damage, defect, expiry, or incorrect item.

2. Refunds

Refund Eligibility
  • Refunds are only processed for orders cancelled before dispatch and for accepted return requests as mentioned above.
Refund Process
  • For cancelled orders (before dispatch), a full refund will be processed to your original payment method.
  • For approved returns, once the returned product is received and inspected, a refund will be initiated to the original payment method.
  • Refunds are typically processed within 7-14 working days after approval.
Non-Refundable Situations
  • Orders cancelled after dispatch.
  • Returns due to personal taste preference, change of mind, or non-damage related reasons.
  • Failed delivery attempts due to customer unavailability or incorrect address.
  • Products returned without prior approval or beyond the stipulated return window.
  • Products lost or damaged during return shipment.

3. Order Cancellation

  • Orders may be cancelled any time before dispatch.
  • To cancel an order, contact us at info@coccosbeverages.com or call +91 88 1800 1812 with your order details.
  • Once your order has been dispatched (notification sent via email), it cannot be cancelled.

4. Contact Us

For any questions or assistance regarding returns, refunds, or cancellations, please reach out to us at:
Email: info@coccosbeverages.com
Phone: +91 88 1800 1812